Same Day Delivery is revolutionizing the last mile logistics and is a must-have for retailers, restaurants, and other businesses that want to meet customer demand for immediacy. However, this on-demand service isn’t without its challenges.

Whether your business uses a courier service or owns and operates its own fleet, offering same-day delivery is a complex process that requires planning, tracking, and optimization software for a seamless customer experience. Moreover, it can be cost-effective and competitive if you set the right expectations for your customers, like setting clear delivery windows and real time tracking.

Same Day Delivery: How It’s Changing Customer Expectations

For small and mid-size brands that can’t or don’t want to invest in acquiring their own distribution network and fleet, they need to partner with third-party delivery companies for same-day delivery management. These delivery partners offer real-time tracking, route optimisation, and advanced analytics to ensure the best delivery performance.

In addition to optimizing delivery routes, same-day deliveries require a focused approach to geographical proximity. As such, same-day delivery services should be targeted to a limited number of pin codes in order to maximize efficiency and manage logistics costs.

Finally, implementing same-day delivery will likely require you to review and update your internal processes. For example, you might need to increase the capacity of your warehouse and hire additional drivers and other staff to support this new service. Also, if you’re using an electric vehicle to deliver orders, you might need to comply with environmental regulations, especially in urban areas.